Built by Hobda
Order support assistant
Answers the repeat questions about orders, so your team only handles what matters.
The problem it solves
Most support messages an online shop or restaurant gets are the same few: "Where is my order?", "An item is missing", "I want to cancel". Answering all of them eats your team's time and keeps customers waiting. This assistant answers them in seconds and passes only the unusual cases to people.
How it works
- 1
The customer writes
On Telegram or whatever channel you use, in their own words.
- 2
Their identity is checked
The assistant verifies their phone number before showing any order.
- 3
The problem is solved on the spot
It explains the order status, or cancels, discounts or refunds within your limits.
- 4
A person when needed
A ticket opens in your team's Telegram group, and your colleague's reply goes straight to the customer.
A closer look
Details and safeguards
- Explains order status: being prepared, on the way, delivered, cancelled or late.
- You set the limits for cancellations, discounts and refunds; they are enforced in code, so the AI cannot exceed them.
- Reads photos customers send (a wrong item, a damaged package, a receipt).
- Switches automatically to a backup AI model if the main one fails.
- Logs the cost of every conversation, without storing message text.
- Connects to your own order system through one adapter.
Let's build your assistant
The first call is free: we talk about your business and tell you where AI can really help.